There was much said and still talked about the challenges of the global financial and business situation at the moment, called either a crisis or recession, or else. Many businesses register lower sales, some had to close.

In such situation it is very important to know how to retain the customers and as much as it is possible within your industry, to grow them.

This is the focus of this year’s European Net Promoter Conference - embracing customer experience as a winning strategy in today’s challenging market.

The conference will be held in Londonon June 4-5.

The topic - What does it mean to “embrace” your customer’s experience?

- Retain core customers and recurring revenues by delivering exceptional experiences.

- Control costs intelligently so you can continue to invest in strategic clients and segments.

- Grow efficiently by creating more Promoters that sing the praises of your brand.

- Collaborate with customers and employees to deliver value while streamlining processes.

- Stay engaged with timely feedback as customer priorities and the competitive landscape shift.

For full information, visit the web-page of the conference.

(I guess that you can still book your place.) We will be there and will report to you when we are back.